Privacy Policy

Introduction
All customers (referred to as ‘you’ or ‘your’) of ONLINE PC MASTER (referred to as ‘we’ or ‘us’ or ‘our’) services, agree to comply with our Acceptable Use Policy to ensure every customer uses our services fairly and with due regard to the rights of other internet users and in conformity with network requirements and our environment. This Acceptable Use Policy is not exhaustive and we reserve the right to add, delete, or change this policy at any time without notice, effective upon posting to our website. This policy supersedes any other agreement with us, whether written, oral, by conduct, or otherwise.
Any complaints about a violation of this policy should be sent to

Disclaimer
Our services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. We expressly disclaim any representation or warranty that our service will be error-free, secure or uninterrupted. No oral advice or written information given by us or our representatives will create a warranty; nor may you rely on any such information or advice. Neither us, our partners or our suppliers are liable for any cost or damage arising either directly or indirectly from any transaction or use of the service. Ownership of Web site The legal owner of your web site and account with us will be the individual or organisation on record as the owner. You will fully cooperate with us and abide by any security measures and procedures we put in place due to any dispute over ownership of a web site.

Our Services
Our services include, but are not limited to:1. any act of preparing, setting up, connecting, maintaining, terminating or recreating any aspect of your account;
2. service provision, by us to you, related to web hosting and domain name registrations (including server usage and technical support),
regardless of duration and whether paid for or not;
3. provision of space, internet connectivity and electrical power;
4. any access or use related to the our web site and control panels;
5. bespoke services provided at the request of you;
6. any other service mentioned in this policy;

Privacy
We take the privacy of on-line communications and web sites very seriously. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, we urge you to assume that all of on-line communications are insecure. We cannot take any responsibility for the security of information transmitted through our network and services.

Actions Taken by Us
Failing to meet or follow this policy could be grounds for account deactivation. We will be the sole arbiter as to what constitutes a violation of this policy. We reserve the right to remove any account without prior notice and to refuse service to anyone at any time.
When we become aware of an alleged violation, we will initiate an investigation. During the investigation, we may restrict account access in order to prevent further activity. Depending on the severity of the violation we may, at our sole discretion, restrict, suspend, or terminate a web hosting account and/or pursue other civil remedies. If such violation is a criminal offence, we will notify the appropriate law enforcement authorities. An unlisted activity may also be a violation of this policy if it is illegal, irresponsible, or constitutes disruptive use of the Internet. We do not issue credits for outages incurred through service disablement resulting from violations of this policy. Violators of the policy are responsible, without limitations, for the cost of labour to rectify any damage done to the operation of the network and business operations supported by the network, and to maintain an open dialogue with us.

Modifications to Services
We may discontinue, upgrade, replace, modify, or change, without limitation, any software, application, program, data, hardware, equipment, or components used to provide customers with our services. Certain changes to our services may affect the operation of your personalised applications and content. You are solely responsible, and we are not liable, for any and all such personalised applications and content, except as expressly agreed in writing by us.

Waiver and Amendment
Any waiver, modification, or amendment of any provision of the policy or other agreement for our services, initiated by you, will be effective only if accepted in writing and signed by an authorised representative of Online Pc Master .

Child Pornography
The use of any of our services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. We are required by law and will immediately, notify law enforcement agencies when we become aware of the presence of child pornography on or being transmitted through our services.

Adult Content
Some types of adult content is allowed. For example, we would allow nudity or an adult shopping site. However, pornographic images, pornographic videos and pornographic websites are not allowed to be hosted on any of our services.

Illegal Use
Our servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is strictly prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorisation; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing our services, you certify that you and/or the organisation you represent in procuring services from us are not, nor have been designated, a suspected terrorist; is not owned or controlled by a ‘suspected terrorist’; and are not on, are not a member of, related to, associated with, or controlled by any organisations on the list contained in the Annex to Executive Order 13224 and all updates thereto. We also do not permit any service that can be used to facilitate illegal use or activity, such as torrent, Waraz or other file sharing services.

System and Network Abuse, Viruses and Destructive Activities
Violations of system or network security are prohibited and may result in criminal and civil liability. Use of our services or equipment for creating or sending viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use our services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
Examples of system or network security violations include, without limitation the following: unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network; interference with service to any user, host or network including, without limitation, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting If your web site is found to be the cause of a problem that brings all, or part of our network down, you may be charged a fine between £80 – £300 and may be reported to Law Enforcement Officers if it is found or deemed to be of malicious intent.

Assignment
Customers may not assign or delegate their rights or obligations under this policy or other agreement for our services, either in whole or in part, without the prior written consent of Online Pc Master .

Termination for Bankruptcy or Insolvency
If you become insolvent or any bankruptcy petition is filed by the customer, or any third party against the customer, we may immediately terminate provision of our services to you without prior notice or penalty. Such customer consent to the grant of relief from any automatic stay of proceedings against us in such event.

Free Domain Names
If your hosting plan came with a free domain name, then the domain names are fully registered to you the same way as it would be if the domain name was purchased by you. The domain name can not be transferred away from us for the first 6 months. Free domain names extenstions are restricted to .com, .net, .org, .biz, .info, .co.uk, .org.uk and .me.uk only.

Payments
All charges are shown in GBP/USD or EUR. We accept Credit card (VISA, MasterCard, Switch, Solo, Electron, Maestro, Delta). All payments are due on the Account Statement Date, which is defined by your chosen billing cycle and is usually the anniversary of the date to account was activated.
If you provide us with your credit card information, you authorise us to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account or change your payment method. You are responsible for directly updating, or notifying us, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date. Accounts that are seven (7) days past due will be automatically suspended.
All past due and unpaid balances may be subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Account Renewals
In order to insure uninterrupted service to your website, all services will automatically renew at the end of their Billing Cycle. Renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Services are renewed for the same billing cycle as originally purchased. If you wish to cancel a service before it’s renewal, please refer to the Cancellations section below.

Cancellations
All Services will automatically renew until a they are cancelled. In order to cancel a service, you must contact our Support Desk Team and our customer service representatives will assist you with the cancellation process.
You can cancel any service either immediately or at the end of your current billing cycle. Immediate Cancellations are immediate or at the end of your current billing cycle. We are unable to set cancellations for any other specific future date. We will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact us as soon as possible.

Billing/Price Changes
Our policies and prices are subject to change with full notice. Any price changes become effective in the next billing cycle, we will notify you via email of this price change prior to the cost being edited.

Money Back Guarantee
Our seven (7) day money back guarantee is from your initial sign-up date on our Website Hosting and Reseller Hosting services. All other products are excluded.
All refunds are pro-rata. If a free domain name was included with your hosting service, then £20 will be kept back from the refund to cover the costs.

Credit Card Disputes/Charge backs
We have a zero tolerance policy for charge backs. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at our discretion. A £50.00 charge back fee will be assessed for each credit card charge back received by us.

Acceptable Use Policy: For All Customers
This policy applies to all ONLINEPC MASTER customers and is not product specific. When you sign up for any of our services, you agree to the following:

Your Responsibility
You are required to use our network responsibly and with respect for our other clients. We reserve the right to suspend and/or cancel your service if you use our network in such a way that adversely affects other customers.
While we may monitor services electronically to determine that systems are operating correctly, as a general practice, we do not monitor your communications or activities to determine if they are in compliance with the policy.
However, when we are notified of a violation of this policy, we will take action to stop or correct the violation, including, but not limited to, denying access to our services and equipment. In addition, we may take action against you or one of your clients depending on the type of violation.
If you resell and offer Internet services, you will cooperate with us in any corrective or preventive action deemed necessary. Failure to cooperate is a violation of this policy and we reserve the right to take action which may also affect your other customers or web sites
.
Non-Online Pc Master Products
Any mention of non-Online Pc Master products by us, our employees or any third party entity related to us is for information purposes only and does not constitute an endorsement or recommendation. Online Pc Master disclaims any and all liabilities for any representation or warranty made by the vendors of such non-ONLINEPC MASTER products or services.

Cost of Hosting
All Reseller Hosting customers are not permitted to physically sell free hosting plans directly to their customers. We do not allow free hosting to be hosted on our servers. Anyone found doing this will be asked to remove the facility or be suspended from our Website Reseller services. You are permitted to provide hosting without charge as part of a different paid or managed service, such as web design. This is not deemed as providing a free account.

Chat Rooms
We do not allow Chat Rooms to the installed on Website Hosting and Reseller Hosting platforms as they tend to require significant system resources which could have an adverse affect other customers.

IRC
We do not allow IRC or IRC bots to be operated on Web Hosting and Reseller Hosting accounts.

Disk Usage
Disk usage included with Website Hosting and Reseller Hosting plans includes disk space for databases and email.

Virus’s Uploaded to Websites
If your website contains a virus or a virus has been uploaded by the website owner or if the website is hacked in anyway, our system will automatically attempt to clean the virus, if this does not happen our system will then attempt to delete the virus. If the virus can not be deleted and several viruses are uploaded your domain name will be suspended from our hosting. You may be charged an administration fee of £10.00 to have the domain name re-enabled.

Backup of Data
We provide 100% backups of all Website Hosting and Reseller Hosting websites, databases & email. We always recommend you regularly make your own backups and always make a backup before you upgrade or change your website, meaning you can then recover to a specific point in time from your own backups. Restores from our nightly backups can be made either directly through your control panel or via a support request. Please note that backups from our vault are stored for up to 10 days only.

Spamming
Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to our customers.
The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted by us, and selling or distributing software (on a web site residing on one of our servers) that facilitates spamming.

Violators may be fined and will face immediate suspension. We reserve the right to determine, at our sole and absolute discretion, what constitutes a violation of this provision.